The LaboratoryAssist Promise

LaboratoryAssist was created to bring accessibility and pricing transparency to healthcare. We created the LaboratoryAssist promise because we’re committed to providing affordable care to patients nationwide.

If you do not receive your scheduled services, LaboratoryAssist will provide a refund. To receive a refund, follow these simple steps:

Refund Policy

1. Any appointment scheduled via the LaboratoryAssist program is backed by our money-back guarantee. If you do not receive your testing for any reason (ex. the lab is not able to accommodate the testing you require), you will receive a full refund.
2. If an in-network claim is filed with a health insurance carrier by the patient or the laboratory, LaboratoryAssist reserves the right to rescind coverage. If rescinded, a last minute cancellation fees in the amount 20 percent will be charged and the patient will be refunded the balance. The patient will then be responsible to pay all co-pay and deductibles as per the EOB received from the insurance plan. It is the patients responsibility to ensure that providers are not handed alternate health insurance information at the time of the visit (even if the provider insists).
3. All payments are non-refundable after services are rendered.
4. Refunds can be requested by writing an email to info@laboratoryassist.com or by calling us prior to the service being rendered.
5. For payments made by money order, cash or check, refunds are sent by check in the mail.
6. Patients are responsible for a $25 charge-back fee for all charge-backs that are initiated without requesting a refund from the program first. Charge-backs are costly and should not be used as an alternative to requesting a refund.

Payment Terms

1. LaboratoryAssist accepts payments via the following methods only
   • Debit or Credit card (Visa, Mastercard or Discover only)
   • Check (mailed to program or eCheck)
   • Money order (mailed to program)
   • Cash (only if paid in person to LaboratoryAssist)
   • CareCredit
2. Payments must be made to LaboratoryAssist and cannot be made to the lab.
3. Payments are due prior to services being rendered.
4. Your payment to LaboratoryAssist is an exclusive payment for your testing. No other party should bill you for services provided. If you receive a bill in error or are asked for payment, please inform LaboratoryAssist immediately. Do not make the payment. LaboratoryAssist will not reimburse you for such payments.