Nationwide Access To Diagnostic Lab Tests
Phone: 1-888-531-2030 | Fax: 1-855-345-5222
How It Works?
Frequently Asked Questions
About LaboratoryAssist
The LaboratoryAssist Program partners with local laboratories across the country to offer low upfront rates for diagnostic lab tests.
There a few unique advantages to scheduling with LaboratoryAssist :
- Access to discounted pricing well below what you can get as a self-pay patient.
- Know the cost of your services upfront before you go in.
- Protection from rate changes and unexpected bills.
- Ability to get lab work within 4 hours from the time a request is made.
LaboratoryAssist’s rates are truly all-inclusive rates with no surprises at the center. Our rates include all costs related to the lab test and there are no hidden charges.
The rates include:
- Laboratory fees
- Pathologist fees
- Reports
- Our money back guarantee
LaboratoryAssist is available as a resource to any individual paying out-of-pocket for diagnostic lab testing.
There are no current limits on the number of times an individual may use the program at this time.
LaboratoryAssist is able to provide affordable diagnostic imaging and GI procedures such as colonoscopy and upper endoscopy. For more information on our other programs, you may call the Assist Health Group nationwide assistance line at 888-996-0650.
LaboratoryAssist is available to assist patients between the hours of 8am-5pm CST Monday through Friday.
Eligibility
You must meet the following two criteria to be able to schedule with LaboratoryAssist:
1. You must be paying for your lab testing out-of-pocket, and
2. You must have an order from a provider for your labs.
There are no income, residency or immigration restrictions at this time.
Yes, you can! LaboratoryAssist was designed as an assistance program to help the uninsured and is the reason we exist.
You can use LaboratoryAssist as long as you are willing to pay for your lab tests out of pocket. LaboratoryAssist is unable to file insurance claims on your behalf.
No. LaboratoryAssist is unable to file insurance claims for you. However, you will receive an invoice with codes and diagnosis that you can submit to your insurance if needed.
There are no income, residency or immigration restrictions to schedule labs through LaboratoryAssist at this time.
We fully support and stand behind health sharing plans and their mission and members of health sharing ministries use LaboratoryAssist often.
You will automatically receive an itemized statement that includes all the necessary codes and information to submit to your sharing plan. This will allow you to get reimbursed quickly.
Currently, there are no residency restrictions for using LaboratoryAssist. Regardless of your location, you can utilize LaboratoryAssist’s services. To proceed, you’ll require a lab order from a licensed US provider. If you lack one, our Virtual Consultation service is available for assistance.
Scheduling Process
Scheduling is simple and quick. All lab tests can be completed on a walk-in basis and no appointments are necessary.
The scheduling process is as follows :
- Select your lab tests and lab location from our home page.
- Submit your referral.
- Receive your lab requisition within 4 hours with a link for payment (for urgent requests, call 888-996-0650)
- Go to your selected lab with your requisition on a walk-in basis
You may use our location lookup tool to locate imaging centers that participate with LaboratoryAssist.
Our website may not list certain complex lab tests. If you are unable to locate the test you have been referred for, call our toll-free help line at 888-996-0650 for assistance from a trained patient navigator.
If you would like to make any changes to your initial scheduling request, give us a call at our toll-free help line at 888-996-0650 so that we can designate the changes in your request. You can also send an email with the information to info@laboratoryassist.com.
LaboratoryAssist provides you a lab requisition within 4 hours of submitting a request for non-urgent requests. Once the requisition is received, you can visit the lab on a walk-in basis immediately or schedule a time to visit the lab.
Patients are emailed a link to make a payment once a lab requisition is generated. Requisitions can be downloaded instantly once a payment is made. Payments are always made to LaboratoryAssist.
For more information on completing your payment, see the payment section of our frequently asked questions.
No. LaboratoryAssist cannot retroactively cover any lab tests already performed.
You may cancel an appointment request in one of the following two ways :
1) By phone at 888-996-0650
2) By emailing info@laboratoryassist.com
For urgent schedules, please following the below protocol:
1) Complete a request on our website
2) Submit your referral to LaboratoryAssist
3) Call us at 888-996-0650 and request an urgent requisition.
An agent will work to get your requisition entered while on the phone. Remember, while we are able to accommodate urgent requests, you will need to check with the lab prior to arriving for testing availability.
Appointment Questions
For tests requiring fasting, you will be required to abstain from eating prior to your lab test. For fasting instructions regarding your test, check with your physician for details.
Any specific prep instructions for your lab testing can be requested from your physician or the lab directly prior to your appointment. Please be sure to collect the prep instructions for your test.
Prior to arriving to the lab, confirm any requirements or special instructions with the lab directly. Be sure to bring your lab requisition form that LaboratoryAssist will provide you.
No, an electronic copy of the requisition is enough. Presenting a different requisition or lab order could result in billing errors.
You will be able to choose the closest or most cost effective facility to you at the time of submitting your scheduling request. Visit our lab location search page for collaborating lab locations near you.
Each collaborating lab will have varying hours. It is best to contact the lab directly to obtain their hours of operation.
All collaborating lab locations perform lab work on a walk-in basis. If you would like to schedule a specific appointment time, contact the lab of your choosing directly to coordinate once you have completed the scheduling process through LaboratoryAssist and have received your lab requisition form.
In most cases, your lab testing will only take minutes. The time your testing will take depends on the testing you will receive. Wait times will vary by location. Prior to arrival, please call the lab to verify this information.
If you received any additional testing at the time of your appointment, please contact LaboratoryAssist at 888-996-0650 so that we can assist you with providing coverage for the additional tests.
Referrals
Yes. A provider referral is required to schedule any lab test through LaboratoryAssist.
If you do not have a provider referral, LaboratoryAssist can schedule a virtual consultation for you.
LaboratoryAssist makes it easy to submit your referral for scheduling. Referrals can be submitted the following way:
- Fax the referral to 855-345-5222
- Email the referral to info@laboratoryassist.com
- Submit the referral to our referral portal
Referrals from any medical provider licensed to order lab tests and a valid NPI number are acceptable. This includes but is not limited to physicians, nurse practitioners, dentists and chiropractors.
Referrals do not have to be made out to LaboratoryAssist. Any valid referral written by a US licensed medical professional should be acceptable.
Yes. If the referral has been issued by a medical professional with an NPI number, it will be accepted.
You may obtain a referral via our virtual consultation service.
- Identify the patient
- Identify lab tests being ordered
- Name of the ordering provider (legible)
- Provider signature or the words “Electronically Signed By XYZ”
For your referral to be effective, it is good practice to include :
- Date of order
- Diagnosis or the reason for the tests (eg. rule out diabetes)
- Any special instructions (eg. fasting)
- Fax number for results
No. A referral is required to have any lab test performed. If you do not have a referral, you can arrange a virtual consultation through our program.
LaboratoryAssist will schedule the lab testing per your referral. If you would like to schedule only a partial number of tests, please ensure the order sent to us indicates clearly which tests need to be scheduled.
Yes. You can simply take a picture of your referral and submit the referral to our uploading portal. You can also email a picture of the referral to info@laboratoryassist.com if you prefer.
LaboratoryAssist is unable to get an order from your physician’s office, as offices will not release referrals without your consent. You will need to call your physician’s office and request to have the order sent to us.
If you are unable to obtain the referral from your physician or your physician will not send the referral to LaboratoryAssist, we offer a virtual consultation service that you can utilize alternatively to obtain a referral.
If you are unable to obtain the referral from your physician or your physician will not send the referral to LaboratoryAssist, we offer a virtual consultation service that you can utilize alternatively to obtain a referral.
We partner with a virtual consultation service that allows you to obtain a referral for your lab tests. To take advantage of this service, just select the telehealth option when asked for a referral.
Payments
LaboratoryAssist accepts payments via the following methods:
- Debit or Credit Card
- HSA, FSA or HRA cards
- CareCredit
Yes. You can use funds from your FSA or HSA towards any purchase at LaboratoryAssist. You can simply use your FSA/HSA card to make a payment or can submit our receipt to your FSA/HSA plan.
You may be able to apply lab tests scheduled through LaboratoryAssist to your deductible, but eligibility is determined by your insurance company and depends on your plan. Upon request, LaboratoryAssist will provide you with a statement containing all the necessary details typically needed for a claim. Laboratory is unable to file insurance claims.
Every purchase through LaboratoryAssist is backed by our money-back guarantee. If you need a refund for services not rendered, please contact us at 888-996-0650 so we can process a refund.
For more information on refunds, see the refunds section of our frequently asked questions page.
If you have received a bill from a laboratory for a service scheduled through LaboratoryAssist, do not pay it. Please email LaboratoryAssist at info@laboratoryassist.com a copy of the bill received so that we can correct the error.
You will be emailed a link to make a payment once a lab requisition is generated. Payments are always made to LaboratoryAssist. If you require any assistance in completing your payment, give us a call at 888-996-0650 so we can assist you.
Payment for lab work scheduled through LaboratoryAssist is due prior to your testing. You will receive an email once payment is due and your lab requisition form will be sent to you once payment is completed. The payment link in the email is typically valid for 7 days.
No. There are no additional fees through our program once you arrive to the lab. LaboratoryAssist provides all-inclusive rates for diagnostic lab work and there are no hidden or additional fees.
A draw fee is a cost associated with receiving your lab testing. The rate is included in your total and will always be a known, up-front cost.
For additional assistance with questions regarding pricing or payments, give our toll-free help line a call at 888-531-2030 to speak with a patient navigator.
No. To utilize the LaboratoryAssist program, payments will be due to LaboratoryAssist prior to your lab visit.
LaboratoryAssist is a pre-paid and out-of-pocket program. You will be given an up-front cost for your lab testing. There are no hidden charges or fees.
If you obtained a Groupon voucher for your lab testing, you can enter your Groupon voucher number in your appointment request.
The pricing will show the full amount, but your price will be zeroed out once the request is submitted and your lab requisition is created.
Reports and Results
When results are available, a notification is sent to the patient email with instructions to download the report.
Referring physicians also automatically receive the reports via fax.
This will depend on the test. In most cases, reports will be ready and available within a few days. LaboratoryAssist recommends that the patient discuss with the front desk where and when reports will be sent prior to leaving the lab. If reports are urgent, please inform the front desk to avoid delays and set expectations correctly.
You can request a report from the lab where your testing was performed.
LaboratoryAssist is unable to provide any guidance for your reports. Please discuss all results with your referring physician or primary care physician.
Refunds
Yes. Every purchase through LaboratoryAssist is backed by our money-back guarantee. If you do not receive your purchased lab test for any reason, you will receive a full refund for the test.
Please contact LaboratoryAssist at 888-996-0650 regarding any refunds you need to request. You can also send us an email with the information at info@laboratoryassist.com.
LaboratoryAssist typically processes all refund requests within 48 hours. Once the refund has been submitted by LaboratoryAssist, the refund should arrive within 3-10 business days depending on your bank.
No. There are no processing fees for refunds.
Virtual Consultations
LaboratoryAssist created our virtual consultation service as a way to help individuals that are finding it difficult to obtain a physician referral for lab tests.
The service pairs the individual with a licensed provider that can write a lab order, quickly and affordably.
To utilize the service:
- Schedule your lab tests with us as normal by visiting laboratoryassist.com/schedule/
- When asked “How do you prefer to send us your referral?“, select Schedule Telehealth Consult
- Within 24 business hours, a provider will review the request and either write the lab order directly or reach out to you for clarifications.
The cost of the virtual consultation is $20.
If you are ordering more than $100 of labs, the virtual consultation cost is discounted to $4.
All collaborating providers are licensed to write lab orders. Beyond this, LaboratoryAssist makes no warranties.
Referrals are typically received within the same business day.
Since we electronically transmit data to the labs, there is no physical referral document that is generated. LaboratoryAssist is unable to provide you with a copy of the referral.
No. The virtual consultation program is designed for non-emergent situations only. Do not not use this service if you are experiencing a medical emergency or if you have any pressing time commitment matter.
Business hours for the virtual consultation service are Mon-Fri 8am – 5pm (CST).
No. This is an asynchronous referral service. A call is only done if the provider sees a need for it.
If you missed a call from the provider, you should receive an email with instructions on how to proceed.
No. Your payment to LaboratoryAssist is for a consultation and not for any particular outcome.
Please email info@laboratoryassist.com for a refund. A refund can not be given once a consultation has been completed or referral provided.
If a consultation has not occurred, give us a call at 888-996-0650 or email us at info@laboratoryassist.com.
Yes. You can obtain multiple referrals from your consultation.
Yes. The virtual consultation service is available to patients in all 50 states.
Yes. You are welcome to utilize the service more than once.
No. The virtual consultation can only be requested for lab services.